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Returns and Credit Notes Guide for Freemax Starre Pro
Published 2026 · VapeWholesaleHub trade desk
A clear returns and credit process on Starre Pro protects the relationship when something goes wrong.
Across the trade, returns and credit notes is the point where good intentions meet operational reality on the Starre Pro.
A written internal standard for returns and credit notes makes onboarding new account managers far quicker and reduces avoidable errors.
Why returns and credit notes matters on the Starre Pro
Distinguish between a defect claim and a change of mind before agreeing any action.
Where two suppliers look identical on price, returns and credit notes is usually the variable that separates them over a full year.
Credit notes should reference the original invoice line to keep accounting clean.
Reference specification
| Item | Value |
|---|---|
| Model | Starre Pro |
| Brand | Freemax |
| Category | Flavours |
| Battery | 1100 mAh |
| Output range | 12-30 W |
| Capacity | 1.2 ml |
| Charging | USB-C 1A |
| Coil options | 1.0 / 1.2 ohm |
| Carton quantity | 50 units |
Agreeing who pays return freight in advance avoids most disputes.
Practical notes for buyers
Consistency across batches matters more than peak performance for Starre Pro, and returns and credit notes is where inconsistency first appears.
Retail staff rarely ask about returns and credit notes directly, but their questions almost always lead back to it.
Checklist
- Confirm the exact configuration in writing before the deposit is paid.
- Retain one sealed sample carton from every batch for reference.
- Keep certificates current and filed against the exact model name.
- Request batch photographs and a packing list prior to shipment.
- Review the reorder point after one full selling cycle.
- Verify that artwork matches the approved compliance template.
Commercial terms
Commercial terms are usually agreed in three parts: a deposit on confirmation, a balance before shipment and a stated validity window.
Freight terms should be named explicitly, because an unclear incoterm is the fastest way to lose a relationship.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (77 units) | Tier 1 | 21-30 days |
| Pallet (1158 units) | Tier 2 | 30-45 days |
| Container (10999 units) | Tier 3 | 30-45 days |
Frequently asked questions
Who pays return freight on a Starre Pro defect claim?
For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.
How quickly can a repeat order be produced?
For established configurations production typically runs two to four weeks, with transit on top depending on the chosen method.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
Can packaging be adjusted for our market?
Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.
Final word
The buyers who do this well are not luckier; they are simply more consistent about the basics.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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