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Returns and Credit Notes Guide for Freemax Starre Plus

Published 2026 · VapeWholesaleHub trade desk

A clear returns and credit process on Starre Plus protects the relationship when something goes wrong.

Every serious sourcing conversation about the Starre Plus eventually arrives at returns and credit notes, usually because it is where cost and risk meet.

Retail staff rarely ask about returns and credit notes directly, but their questions almost always lead back to it.

Why returns and credit notes matters on the Starre Plus

Distinguish between a defect claim and a change of mind before agreeing any action.

The most common mistake is optimising for the first order instead of the fourth, which is where Starre Plus economics actually settle.

Credit notes should reference the original invoice line to keep accounting clean.

Reference specification

Agreeing who pays return freight in advance avoids most disputes.

Practical notes for buyers

The most common mistake is optimising for the first order instead of the fourth, which is where Starre Plus economics actually settle.

Retail staff rarely ask about returns and credit notes directly, but their questions almost always lead back to it.

Checklist

• Retain one sealed sample carton from every batch for reference.
• Review the reorder point after one full selling cycle.
• Keep certificates current and filed against the exact model name.
• Record the arrival condition with photographs on the day of delivery.
• Log sell through by account for the first eight weeks.
• Request batch photographs and a packing list prior to shipment.

Commercial terms

Commercial terms are usually agreed in three parts: a deposit on confirmation, a balance before shipment and a stated validity window.

Currency movement over a ninety day cycle can outweigh the difference between two competing quotations.

Frequently asked questions

Who pays return freight on a Starre Plus defect claim?

For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.

How quickly can a repeat order be produced?

For established configurations production typically runs two to four weeks, with transit on top depending on the chosen method.

Do you support long term supply agreements?

Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.

What happens if a batch fails inspection?

The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.

Final word

Start with one change, measure it over a quarter, then decide whether it deserves to become policy.

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