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Returns and Credit Notes Guide for Freemax Starre Air
Published 2026 · VapeWholesaleHub trade desk
A clear returns and credit process on Starre Air protects the relationship when something goes wrong.
Wholesale demand in this category is driven less by novelty than by consistency, and returns and credit notes is where that consistency is measured.
Keeping a short internal note on returns and credit notes for each SKU pays for itself the first time a dispute arises over the Starre Air.
Why returns and credit notes matters on the Starre Air
Distinguish between a defect claim and a change of mind before agreeing any action.
Keeping a short internal note on returns and credit notes for each SKU pays for itself the first time a dispute arises over the Starre Air.
Credit notes should reference the original invoice line to keep accounting clean.
Reference specification
| Item | Value |
|---|---|
| Model | Starre Air |
| Brand | Freemax |
| Category | Flavours |
| Battery | 400 mAh |
| Output range | 5-60 W |
| Capacity | 1.2 ml |
| Charging | USB-C fast charge |
| Coil options | 0.6 / 0.8 / 1.0 ohm |
| Carton quantity | 50 units |
Agreeing who pays return freight in advance avoids most disputes.
Practical notes for buyers
Freight consolidation changes the answer to returns and credit notes at container scale, which is why small and large buyers reach different conclusions.
Keeping a short internal note on returns and credit notes for each SKU pays for itself the first time a dispute arises over the Starre Air.
Checklist
- Log sell through by account for the first eight weeks.
- Keep certificates current and filed against the exact model name.
- Verify that artwork matches the approved compliance template.
- Confirm the exact configuration in writing before the deposit is paid.
- Record the arrival condition with photographs on the day of delivery.
- Agree in advance who pays for return freight on a defect claim.
Commercial terms
Agreeing a defect handling procedure before the first shipment removes emotion from later conversations.
Freight terms should be named explicitly, because an unclear incoterm is the fastest way to lose a relationship.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (156 units) | Tier 1 | 21-30 days |
| Pallet (1031 units) | Tier 2 | 21-30 days |
| Container (8530 units) | Tier 3 | 7-12 days |
Frequently asked questions
Who pays return freight on a Starre Air defect claim?
For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
Is documentation provided for customs?
Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.
Final word
The buyers who do this well are not luckier; they are simply more consistent about the basics.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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