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Returns and Credit Notes Guide for Freemax Starre 4

Published 2026 · VapeWholesaleHub trade desk

A clear returns and credit process on Starre 4 protects the relationship when something goes wrong.

Distributors reviewing their Starre 4 range usually find that returns and credit notes explains most of the variance in results between accounts.

The most common mistake is optimising for the first order instead of the fourth, which is where Starre 4 economics actually settle.

Why returns and credit notes matters on the Starre 4

Distinguish between a defect claim and a change of mind before agreeing any action.

Shops that receive a short briefing on returns and credit notes convert noticeably better than shops that only receive stock.

Credit notes should reference the original invoice line to keep accounting clean.

Reference specification

Agreeing who pays return freight in advance avoids most disputes.

Practical notes for buyers

Retail staff rarely ask about returns and credit notes directly, but their questions almost always lead back to it.

A written internal standard for returns and credit notes makes onboarding new account managers far quicker and reduces avoidable errors.

Checklist

• Review the reorder point after one full selling cycle.
• Keep certificates current and filed against the exact model name.
• Confirm the exact configuration in writing before the deposit is paid.
• Log sell through by account for the first eight weeks.
• Verify that artwork matches the approved compliance template.
• Check carton quantities against the commercial invoice line by line.

Commercial terms

Agreeing a defect handling procedure before the first shipment removes emotion from later conversations.

Payment history is the single most reliable route to better terms, more than total annual volume.

Frequently asked questions

Who pays return freight on a Starre 4 defect claim?

For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.

Do you support long term supply agreements?

Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.

How quickly can a repeat order be produced?

For established configurations production typically runs two to four weeks, with transit on top depending on the chosen method.

Can several models be mixed in one shipment?

Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.

Final word

A short quarterly review of these points will keep the Starre 4 range healthy without consuming the week.

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