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Returns and Credit Notes Guide for Freemax Rexa 5
Published 2026 · VapeWholesaleHub trade desk
A clear returns and credit process on Rexa 5 protects the relationship when something goes wrong.
Distributors reviewing their Rexa 5 range usually find that returns and credit notes explains most of the variance in results between accounts.
Keeping a short internal note on returns and credit notes for each SKU pays for itself the first time a dispute arises over the Rexa 5.
Why returns and credit notes matters on the Rexa 5
Distinguish between a defect claim and a change of mind before agreeing any action.
Keeping a short internal note on returns and credit notes for each SKU pays for itself the first time a dispute arises over the Rexa 5.
Credit notes should reference the original invoice line to keep accounting clean.
Reference specification
| Item | Value |
|---|---|
| Model | Rexa 5 |
| Brand | Freemax |
| Category | Flavours |
| Battery | 500 mAh |
| Output range | 8-40 W |
| Capacity | 2.0 ml |
| Charging | Magnetic dock |
| Coil options | 0.6 / 0.8 / 1.0 ohm |
| Carton quantity | 100 units |
Agreeing who pays return freight in advance avoids most disputes.
Practical notes for buyers
A written internal standard for returns and credit notes makes onboarding new account managers far quicker and reduces avoidable errors.
Consistency across batches matters more than peak performance for Rexa 5, and returns and credit notes is where inconsistency first appears.
Checklist
- Review the reorder point after one full selling cycle.
- Check carton quantities against the commercial invoice line by line.
- Keep certificates current and filed against the exact model name.
- Confirm the exact configuration in writing before the deposit is paid.
- Record the arrival condition with photographs on the day of delivery.
- Agree in advance who pays for return freight on a defect claim.
Commercial terms
Agreeing a defect handling procedure before the first shipment removes emotion from later conversations.
Currency movement over a ninety day cycle can outweigh the difference between two competing quotations.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (63 units) | Tier 1 | 30-45 days |
| Pallet (1525 units) | Tier 2 | 7-12 days |
| Container (5492 units) | Tier 3 | 7-12 days |
Frequently asked questions
Who pays return freight on a Rexa 5 defect claim?
For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
How quickly can a repeat order be produced?
For established configurations production typically runs two to four weeks, with transit on top depending on the chosen method.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
Final word
The buyers who do this well are not luckier; they are simply more consistent about the basics.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.