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How to Source Freemax Rexa Pro: Warranty and After Sales
Published 2026 · VapeWholesaleHub trade desk
Warranty and after sales handling define the long term reputation of a Rexa Pro line.
Every serious sourcing conversation about the Rexa Pro eventually arrives at warranty and after sales, usually because it is where cost and risk meet.
Keeping a short internal note on warranty and after sales for each SKU pays for itself the first time a dispute arises over the Rexa Pro.
Why warranty and after sales matters on the Rexa Pro
A clear dead on arrival policy removes friction for retail partners.
A written internal standard for warranty and after sales makes onboarding new account managers far quicker and reduces avoidable errors.
Spare parts availability matters more than warranty length in practice.
Reference specification
| Item | Value |
|---|---|
| Model | Rexa Pro |
| Brand | Freemax |
| Category | Flavours |
| Battery | 1300 mAh |
| Output range | 12-40 W |
| Capacity | 1.0 ml |
| Charging | USB-C fast charge |
| Coil options | 0.8 / 1.2 ohm |
| Carton quantity | 50 units |
Tracking return reasons feeds directly into the next sourcing decision.
Practical notes for buyers
Retail staff rarely ask about warranty and after sales directly, but their questions almost always lead back to it.
In practice the decision comes down to three numbers: unit cost, freight per unit and the realistic sell through rate for Rexa Pro.
Checklist
- Confirm the exact configuration in writing before the deposit is paid.
- Check carton quantities against the commercial invoice line by line.
- Log sell through by account for the first eight weeks.
- Verify that artwork matches the approved compliance template.
- Retain one sealed sample carton from every batch for reference.
- Review the reorder point after one full selling cycle.
Commercial terms
Freight terms should be named explicitly, because an unclear incoterm is the fastest way to lose a relationship.
Agreeing a defect handling procedure before the first shipment removes emotion from later conversations.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (101 units) | Tier 1 | 7-12 days |
| Pallet (653 units) | Tier 2 | 30-45 days |
| Container (11388 units) | Tier 3 | 21-30 days |
Frequently asked questions
What warranty applies to Rexa Pro?
Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.
Can several models be mixed in one shipment?
Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.
Can packaging be adjusted for our market?
Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.
Is documentation provided for customs?
Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.
Final word
A short quarterly review of these points will keep the Rexa Pro range healthy without consuming the week.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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