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Freemax Starre S Returns and Credit Notes Checklist 2026

Published 2026 · VapeWholesaleHub trade desk

A clear returns and credit process on Starre S protects the relationship when something goes wrong.

Between the factory gate and the retail shelf, returns and credit notes is where most of the value on the Starre S is either created or lost.

Shops that receive a short briefing on returns and credit notes convert noticeably better than shops that only receive stock.

Why returns and credit notes matters on the Starre S

Distinguish between a defect claim and a change of mind before agreeing any action.

Retail staff rarely ask about returns and credit notes directly, but their questions almost always lead back to it.

Credit notes should reference the original invoice line to keep accounting clean.

Reference specification

Item	Value
Model	Starre S
Brand	Freemax
Category	Flavours
Battery	800 mAh
Output range	12-40 W
Capacity	3.0 ml
Charging	USB-C 2A
Coil options	1.0 / 1.2 ohm
Carton quantity	50 units

Agreeing who pays return freight in advance avoids most disputes.

Practical notes for buyers

Freight consolidation changes the answer to returns and credit notes at container scale, which is why small and large buyers reach different conclusions.

Checklist

Keep certificates current and filed against the exact model name.
Check carton quantities against the commercial invoice line by line.
Retain one sealed sample carton from every batch for reference.
Request batch photographs and a packing list prior to shipment.
Record the arrival condition with photographs on the day of delivery.
Verify that artwork matches the approved compliance template.

Commercial terms

Payment history is the single most reliable route to better terms, more than total annual volume.

Agreeing a defect handling procedure before the first shipment removes emotion from later conversations.

Volume tier	Indicative unit level	Lead time
Carton (82 units)	Tier 1	30-45 days
Pallet (652 units)	Tier 2	14-21 days
Container (5386 units)	Tier 3	7-12 days

All figures above are indicative working ranges used for planning. Final specification and commercial terms are confirmed in writing before any deposit.

Frequently asked questions

Who pays return freight on a Starre S defect claim?

For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.

Can several models be mixed in one shipment?

Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.

Do you support long term supply agreements?

Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.

How quickly can a repeat order be produced?

For established configurations production typically runs two to four weeks, with transit on top depending on the chosen method.

Final word

Start with one change, measure it over a quarter, then decide whether it deserves to become policy.

Trade enquiry

Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.

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