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Freemax Onnix Returns and Credit Notes Checklist 2026
Published 2026 · VapeWholesaleHub trade desk
A clear returns and credit process on Onnix protects the relationship when something goes wrong.
Every serious sourcing conversation about the Onnix eventually arrives at returns and credit notes, usually because it is where cost and risk meet.
In practice the decision comes down to three numbers: unit cost, freight per unit and the realistic sell through rate for Onnix.
Why returns and credit notes matters on the Onnix
Distinguish between a defect claim and a change of mind before agreeing any action.
Shops that receive a short briefing on returns and credit notes convert noticeably better than shops that only receive stock.
Credit notes should reference the original invoice line to keep accounting clean.
Reference specification
| Item | Value |
|---|---|
| Model | Onnix |
| Brand | Freemax |
| Category | Flavours |
| Battery | 900 mAh |
| Output range | 5-25 W |
| Capacity | 5.0 ml |
| Charging | Magnetic dock |
| Coil options | 0.6 / 0.8 / 1.0 ohm |
| Carton quantity | 240 units |
Agreeing who pays return freight in advance avoids most disputes.
Practical notes for buyers
The most common mistake is optimising for the first order instead of the fourth, which is where Onnix economics actually settle.
Documentation is not paperwork for its own sake; on returns and credit notes it is the difference between a clean clearance and a delayed one.
Checklist
- Record the arrival condition with photographs on the day of delivery.
- Log sell through by account for the first eight weeks.
- Check carton quantities against the commercial invoice line by line.
- Keep certificates current and filed against the exact model name.
- Confirm the exact configuration in writing before the deposit is paid.
- Review the reorder point after one full selling cycle.
Commercial terms
Most long running accounts settle into a rhythm of monthly top ups with one larger seasonal build per year.
Lead times are a function of component availability as much as factory capacity, so buffers should reflect both.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (138 units) | Tier 1 | 30-45 days |
| Pallet (932 units) | Tier 2 | 21-30 days |
| Container (18918 units) | Tier 3 | 14-21 days |
Frequently asked questions
Who pays return freight on a Onnix defect claim?
For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.
How quickly can a repeat order be produced?
For established configurations production typically runs two to four weeks, with transit on top depending on the chosen method.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
Can several models be mixed in one shipment?
Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.
Final word
None of this is complicated, but it does need to be written down and reviewed on a schedule.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.